- Wednesday, April 14, 2021
12:00 PM – 3:30 PM CDT
TAA PAC Topgolf Tournament
3:00 PM – 7:00 PM CDT
Registration (attendees and exhibitors)
7:00 PM – 11:00 PM CDT
Open for Supplier Hospitality
- Thursday, April 15, 2021
7:30 AM – 7:00 PM CDT
Registration (attendees and exhibitors)
8:00 AM – 9:15 AM CDT
Association Executives Breakfast (closed)
9:00 AM – 9:45 AM CDT
Creating Content that Cares
9:00 AM – 9:45 AM CDT
Rebecca Jenkins, n/a – Multifamily Trainer ### 936582###Presenter###Speaker/ Trainer/ Coach###Multifamily Trainer###Presenter: – Multifamily Trainer
9:00 AM – 9:45 AM CDT
When Life Knocks you Down, Take Notes
9:00 AM – 9:45 AM CDT
Bill Nye, CAM – Berger Rental Communities ### 362671###Presenter###Chief Operating Officer###Berger Rental Communities###Presenter: – Berger Rental Communities
9:00 AM – 10:00 AM CDT
10 Common Fair Housing Mistakes Made by Even Experienced Managers
9:00 AM – 10:00 AM CDT
Brian P. Cweren – The Cweren Law Firm ### 216428###Presenter###Principal – The Cweren Law Firm###The Cweren Law Firm###Presenter: – The Cweren Law Firm
9:00 AM – 10:00 AM CDT
IMPROV 2.0: Becoming A Better Communicator
9:00 AM – 10:00 AM CDT
Stephanie Naylor, CAS, NAAEI Faculty – Flooring Warehouse ### 515637###Presenter###President###Flooring Warehouse###Presenter: – Flooring Warehouse
@@@ Colleen Grahn, CAPS – Lantower Residential ### 1188432###Presenter###Executive Vice President###Lantower Residential###Presenter: – Lantower Residential
9:00 AM – 10:00 AM CDT
Keeping the Flames Burning - Engaging Teams in a Virtual World
9:00 AM – 10:00 AM CDT
Debbie R. Phillips, CPM – The Quadrillion ### 652880###Presenter###President###The Quadrillion###Presenter: – The Quadrillion
9:00 AM – 10:00 AM CDT
Managing the Mindset of the Affordable Housing Resident
9:00 AM – 10:00 AM CDT
Angel R. Rogers, ARM, CCRM – National CORE ### 652875###Presenter###Chief Learning Officer###National CORE###Presenter: – National CORE
@@@ Dorrie Bryan, PIHRA, SHRM – National CORE ### 652877###Presenter###Sr. VP of Operations and Human Resources###National CORE###Presenter: – National CORE
9:00 AM – 10:00 AM CDT
The 2021 Tech Trends Compendium
9:00 AM – 10:00 AM CDT
Jonathan W. Saar – Market Me Social ### 483086###Presenter###Owner/Founder###Market Me Social###Presenter: – Market Me Social
9:00 AM – 10:00 AM CDT
The Art (and Science) of Being a Strong Leader
9:00 AM – 10:00 AM CDT
Mark Cukro, CAPS, CAMT I, CAMTII, CPO, CPOI – Plus One Consulting, Inc. ### 95473###Presenter###President###Plus One Consulting, Inc.###Presenter: – Plus One Consulting, Inc.
9:00 AM – 10:00 AM CDT
Your Customer Has Changed; So Should Your Selling Style
9:00 AM – 10:00 AM CDT
Lisa M. Trosien, n/a – ApartmentExpert.com ### 95489###Presenter###President###ApartmentExpert.com###Presenter: – ApartmentExpert.com
10:00 AM – 10:45 AM CDT
Conquer your Stress, Go from Worrier to Warrior
10:00 AM – 10:45 AM CDT
Kathy L. Gruver, PhD – Kathy Gruver ### 1188417###Presenter###Speaker, Author, Coach###Kathy Gruver###Presenter: – Kathy Gruver
10:00 AM – 10:45 AM CDT
Don’t Wait, Reallocate: Balance Your Marketing Budget for Better Results
10:00 AM – 10:45 AM CDT
Kristi Fickert – Realync ### 652885###Presenter###Vice President of Enterprise Growth###Realync ###Presenter: – Realync
10:15 AM – 11:15 AM CDT
From Distracted to Productive: Finding Your Focus in a Hyper-Interrupted, e-Distracted World
10:15 AM – 11:15 AM CDT
Randall F. Dean, MBA – Randall Dean Consulting and Training, LLC ### 1188421###Lead Presenter###The E-mail Sanity Expert(R): Author, Speaker, Content Creator on Time/Tech Mgt.###Randall Dean Consulting and Training, LLC###Lead Presenter: – Randall Dean Consulting and Training, LLC
10:15 AM – 11:15 AM CDT
Hero Customer Experience in a COVID-19 Environment
10:15 AM – 11:15 AM CDT
Andy Masters, MA, CSP – Masters Performance Improvement, Inc. ### 652874###Presenter###Author/Speaker###Masters Performance Improvement, Inc.###Presenter: – Masters Performance Improvement, Inc.
10:15 AM – 11:15 AM CDT
Preventive Maintenance and Minor Repairs for Boilers and Water Heaters
10:15 AM – 11:15 AM CDT
Radical Feedback
10:15 AM – 11:15 AM CDT
Bill Nye, CAM – Berger Rental Communities ### 362671###Presenter###Chief Operating Officer###Berger Rental Communities###Presenter: – Berger Rental Communities
10:15 AM – 11:15 AM CDT
Restoring the Connection in a Virtual World
10:15 AM – 11:15 AM CDT
Nina Troester, CAM – SAVVY PROPERTY SOLUTIONS ### 1188419###Presenter###Owner/Speaker###SAVVY PROPERTY SOLUTIONS###Presenter: – SAVVY PROPERTY SOLUTIONS
@@@ Michelle Molinaro – SAVVY PROPERTY SOLUTIONS ### 1188420###Presenter###Owner/Speaker###SAVVY PROPERTY SOLUTIONS###Presenter: – SAVVY PROPERTY SOLUTIONS
10:15 AM – 11:15 AM CDT
Smart Phone Success & Terrific Tablets: Getting More Productivity and Less Distraction from Your Devices
10:15 AM – 11:15 AM CDT
Randall F. Dean, MBA – Randall Dean Consulting and Training, LLC ### 1188421###Presenter###The E-mail Sanity Expert(R): Author, Speaker, Content Creator on Time/Tech Mgt.###Randall Dean Consulting and Training, LLC###Presenter: – Randall Dean Consulting and Training, LLC
10:15 AM – 11:15 AM CDT
TAA Board of Directors Meeting
11:00 AM – 11:45 AM CDT
5 Keys to Make Your Sales Emails POP
11:00 AM – 11:45 AM CDT
Katie Rigsby, CAPS, CAM, NALP – Katie Rigsby Inspires, LLC ### 483094###Presenter###President/Consultant###Katie Rigsby Inspires, LLC###Presenter: – Katie Rigsby Inspires, LLC
11:00 AM – 11:45 AM CDT
Essential Team Care Plan: Lessons Learned & Future Strategies to Lessen Stress
11:00 AM – 11:45 AM CDT
Amy Kosnikowski Dilisio – Quintesentail Marketing & Training ### 149231###Presenter###National Speaker, Industry Educator & Strategist###Quintesentail Marketing & Training###Presenter: – Quintesentail Marketing & Training
11:00 AM – 2:00 PM CDT
TAA Food Court
11:30 AM – 12:30 PM CDT
Creating a Vibrant Culture in a Climate of Change
11:30 AM – 12:30 PM CDT
Nina Troester, CAM – SAVVY PROPERTY SOLUTIONS ### 1188419###Presenter###Owner/Speaker###SAVVY PROPERTY SOLUTIONS###Presenter: – SAVVY PROPERTY SOLUTIONS
@@@ Michelle Molinaro – SAVVY PROPERTY SOLUTIONS ### 1188420###Presenter###Owner/Speaker###SAVVY PROPERTY SOLUTIONS###Presenter: – SAVVY PROPERTY SOLUTIONS
11:30 AM – 12:30 PM CDT
Humor in the Workplace: Not Just How, but Why!
11:30 AM – 12:30 PM CDT
Andy Masters, MA, CSP – Masters Performance Improvement, Inc. ### 652874###Presenter###Author/Speaker###Masters Performance Improvement, Inc.###Presenter: – Masters Performance Improvement, Inc.
11:30 AM – 12:30 PM CDT
Say This NOT That
11:30 AM – 12:30 PM CDT
Mark Cukro, CAPS, CAMT I, CAMTII, CPO, CPOI – Plus One Consulting, Inc. ### 95473###Presenter###President###Plus One Consulting, Inc.###Presenter: – Plus One Consulting, Inc.
11:30 AM – 12:30 PM CDT
When “CALM DOWN!” Doesn’t Cut It: How to De-escalate Conflict and Keep Your Cool
11:30 AM – 12:30 PM CDT
Katie Rigsby, CAPS, CAM, NALP – Katie Rigsby Inspires, LLC ### 483094###Presenter###President/Consultant###Katie Rigsby Inspires, LLC###Presenter: – Katie Rigsby Inspires, LLC
2:15 PM – 3:45 PM CDT
General Opening Session
4:00 PM – 7:00 PM CDT
TAA Education Foundation Lounge
4:00 PM – 7:00 PM CDT
TAA ONE Expo
4:00 PM – 7:00 PM CDT
TAA PAC Lounge
4:30 PM – 4:50 PM CDT
Learning Lounge Session
5:00 PM – 5:20 PM CDT
Learning Lounge Session
5:30 PM – 5:50 PM CDT
Learning Lounge Session
6:00 PM – 6:20 PM CDT
Learning Lounge Session
7:30 PM – 10:30 PM CDT
TAA Riverwalk Reunion Kickoff Party
- Friday, April 16, 2021
7:30 AM – 5:30 PM CDT
Registration (attendees and exhibitors)
9:00 AM – 9:45 AM CDT
Ass-Kicking Women: How They Leverage Their Informal Networks For Success
9:00 AM – 9:45 AM CDT
Michele Wierzgac, MSEd - NSA Member – Michele & Company ### 362676###Presenter###Speaker-Author###Michele & Company###Presenter: – Michele & Company
9:00 AM – 9:45 AM CDT
Positive Minds in Stressful Times
9:00 AM – 9:45 AM CDT
Heather D. Blume, CAS – Behind the Leasing Desk Training ### 362660###Presenter###Owner/IIC###Behind the Leasing Desk Training###Presenter: – Behind the Leasing Desk Training
9:00 AM – 10:00 AM CDT
An Offer They Can't Refuse: The Secrets of Irresistible Selling
9:00 AM – 10:00 AM CDT
Rommel Anacan, n/a – Rommel Anacan Motivation ### 652859###Presenter###Speaker-Strategist-Coach###Rommel Anacan Motivation###Presenter: – Rommel Anacan Motivation
9:00 AM – 10:00 AM CDT
Coaxing Top Notch Service from Burned-Out Teams
9:00 AM – 10:00 AM CDT
Kara Rice, CAM, CAS – Swift Bunny, LLC ### 362654###Presenter###Chief Communications Officer###Swift Bunny, LLC###Presenter: – Swift Bunny, LLC
@@@ Steve Matre, CPA, CPM, PHR, ARM – Mandel Group ### 149232###Presenter###VP - Training, Marketing & Strategic Support###Mandel Group###Presenter: – Mandel Group
9:00 AM – 10:00 AM CDT
COVID Crossroads: Hot Trends, New World, Fresh Perspective
9:00 AM – 10:00 AM CDT
Steve Matre, CPA, CPM, PHR, ARM – Mandel Group ### 149232###Presenter###VP - Training, Marketing & Strategic Support###Mandel Group###Presenter: – Mandel Group
@@@ Amy Kosnikowski Dilisio – Quintesentail Marketing & Training ### 149231###Presenter###National Speaker, Industry Educator & Strategist###Quintesentail Marketing & Training###Presenter: – Quintesentail Marketing & Training
9:00 AM – 10:00 AM CDT
Fail Forward Faster Fearlessly - The 4 F's to Accelerate Achievement
9:00 AM – 10:00 AM CDT
David Suson, n/a – Proliance Group ### 1188418###Presenter###Founder###Proliance Group###Presenter: – Proliance Group
9:00 AM – 10:00 AM CDT
One Step Forward, Two Steps Back - Two Steps Forward, One Step Back - Nurturing Culture in Transitional Times
9:00 AM – 10:00 AM CDT
Lori Snider, n/a – RedPeak ### 362656###Presenter###Head, Learning and Experience###RedPeak###Presenter: – RedPeak
@@@ Jen Piccotti, n/a – Swift Bunny ### 483091###Presenter###Chief Learning Officer###Swift Bunny###Presenter: – Swift Bunny
9:00 AM – 10:00 AM CDT
Successful Supplier Partner Relationships
10:00 AM – 10:45 AM CDT
Aware vs. Awkward: Avoiding Unintentional Issues Interacting with Special Populations
10:00 AM – 10:45 AM CDT
Heather D. Blume, CAS – Behind the Leasing Desk Training ### 362660###Presenter###Owner/IIC###Behind the Leasing Desk Training###Presenter: – Behind the Leasing Desk Training
10:00 AM – 10:45 AM CDT
Snapshots to Success
10:00 AM – 10:45 AM CDT
Lori Klinka, NSA – Lori Klinka ### 957815###Presenter###Speaker, Trainer###Lori Klinka###Presenter: – Lori Klinka
10:15 AM – 11:15 AM CDT
Become an EQ Sales Pro – How Your Emotional Intelligence Can Drive More Leases
10:15 AM – 11:15 AM CDT
Valerie M. Sargent, Level I and II TalentSmart Emotional Intelligence Certified Trainer – Yvette Poole & Associates ### 483092###Presenter###President, National Speaker & Industry Educator###Yvette Poole & Associates###Presenter: – Yvette Poole & Associates
10:15 AM – 11:15 AM CDT
Don't Make Your Next Hire a Gamble
10:15 AM – 11:15 AM CDT
Katy Polanco, NALP – RPM ### 1188422###Presenter###Training Manager###RPM###Presenter: – RPM
10:15 AM – 11:15 AM CDT
Pets or No Pets, That is the Question!
10:15 AM – 11:15 AM CDT
Pat Patterson, n/a – PetScreening ### 1188427###Moderator###Director of Multifamily###PetScreening###Moderator: – PetScreening
@@@ Josh Draughn, n/a – Weidner Apartment Homes ### 1188428###Panelist###Director of Marketing###Weidner Apartment Homes###Panelist: – Weidner Apartment Homes
@@@ Candiss Escobar, CAPS, CPM – Greystar ### 1188429###Panelist###Senior Director - Real Estate###Greystar###Panelist: – Greystar
@@@ Amber Diebold, CAPS, CAM – Lincoln Property Company ### 1188430###Panelist###Assistant Vice President###Lincoln Property Company###Panelist: – Lincoln Property Company
10:15 AM – 11:15 AM CDT
Reading Electrical Schematics
10:15 AM – 11:15 AM CDT
The Butterfly Effect: Leading With Resiliency
10:15 AM – 11:15 AM CDT
Michele Wierzgac, MSEd - NSA Member – Michele & Company ### 362676###Presenter###Speaker-Author###Michele & Company###Presenter: – Michele & Company
10:15 AM – 11:15 AM CDT
Why Great Communicating is Essential to Success - Especially Now
10:15 AM – 11:15 AM CDT
Kathy M. Harmon, CAPS, CPM, ARM, CRM, CSA – My Coach, LLC ### 936584###Presenter###CEO###My Coach, LLC###Presenter: – My Coach, LLC
11:00 AM – 11:45 AM CDT
Lessons Learned from the 2020 Multifamily Diversity and Inclusion Employee Study
11:00 AM – 11:45 AM CDT
Jen Piccotti, n/a – Swift Bunny ### 483091###Moderator###Chief Learning Officer###Swift Bunny###Moderator: – Swift Bunny
@@@ Rommel Anacan, n/a – Rommel Anacan Motivation ### 652859###Panelist###Speaker-Strategist-Coach###Rommel Anacan Motivation###Panelist: – Rommel Anacan Motivation
@@@ Janet Baildon, n/a – Radco Residential ### 1188425###Panelist###Director, HR Business Partner###Radco Residential###Panelist: – Radco Residential
11:00 AM – 11:45 AM CDT
Wellbeing: Leadership Edition, How to Respond Support & Care For Today’s Teams
11:00 AM – 11:45 AM CDT
Amy Kosnikowski Dilisio – Quintesentail Marketing & Training ### 149231###Presenter###National Speaker, Industry Educator & Strategist###Quintesentail Marketing & Training###Presenter: – Quintesentail Marketing & Training
11:30 AM – 12:30 PM CDT
A Change Is Gonna Come – Managing Effectively Through Constant Change
11:30 AM – 12:30 PM CDT
Valerie M. Sargent, Level I and II TalentSmart Emotional Intelligence Certified Trainer – Yvette Poole & Associates ### 483092###Presenter###President, National Speaker & Industry Educator###Yvette Poole & Associates###Presenter: – Yvette Poole & Associates
11:30 AM – 12:30 PM CDT
Chatter Matters: Creating Connections, Talk Triggers and Shareable Content
11:30 AM – 12:30 PM CDT
Lisa M. Trosien, n/a – ApartmentExpert.com ### 95489###Presenter###President###ApartmentExpert.com###Presenter: – ApartmentExpert.com
11:30 AM – 12:30 PM CDT
Creating Capital Budgets that Work
11:30 AM – 12:30 PM CDT
Moving the Needle on Employee Satisfaction, Retention, and Performance
11:30 AM – 12:30 PM CDT
Kara Rice, CAM, CAS – Swift Bunny, LLC ### 362654###Moderator###Chief Communications Officer###Swift Bunny, LLC###Moderator: – Swift Bunny, LLC
@@@ Lindsey Palmer, n/a – Horizon Realty Advisors ### 1188423###Panelist###Director of Training###Horizon Realty Advisors###Panelist: – Horizon Realty Advisors
@@@ Sarah Turner, NAAEI Faculty – Olympus Property ### 1188424###Panelist###Senior Regional Manager###Olympus Property###Panelist: – Olympus Property
@@@ Amanda L. Zinsmeyer – Allied Orion Group ### 1188426###Panelist###Vice President, Marketing + Education###Allied Orion Group###Panelist: – Allied Orion Group
11:30 AM – 12:30 PM CDT
People Don't Come with Warning Labels
11:30 AM – 12:30 PM CDT
Lori Klinka, NSA – Lori Klinka ### 957815###Presenter###Speaker, Trainer###Lori Klinka###Presenter: – Lori Klinka
11:30 AM – 12:30 PM CDT
The New Front in the Amenity War: Services and Technologies That Enhance Physical Space
11:30 AM – 12:30 PM CDT
Ben Johnson – Spruce ### 936585###Moderator###Founder & CEO###Spruce###Moderator: – Spruce
@@@ Christy L. Sanchez, CAM, CPM – Bainbridge Companies ### 936588###Panelist###Vice President of Property Management###Bainbridge Companies###Panelist: – Bainbridge Companies
@@@ Stephani Park, CPM Candidate – Roscoe Property Management ### 1188431###Panelist###Senior Regional Vice President###Roscoe Property Management###Panelist: – Roscoe Property Management
@@@ Megan Mahoney – Lennar Multifamily Living ### 1188433###Panelist###Regional Marketing Director###Lennar Multifamily Living###Panelist: – Lennar Multifamily Living
12:30 PM – 3:30 PM CDT
TAA Education Foundation Lounge
12:30 PM – 3:30 PM CDT
TAA ONE Expo Open w/Lunch in the Exhibit Hall
12:30 PM – 3:30 PM CDT
TAA PAC Lounge
1:30 PM – 1:50 PM CDT
Learning Lounge Session
2:00 PM – 2:20 PM CDT
Learning Lounge Session
2:30 PM – 2:50 PM CDT
Learning Lounge Session
3:15 PM – 3:25 PM CDT
TAA Education Foundation - 2020 Cadillac XT4 Raffle Drawing
3:35 PM – 10:00 PM CDT
Exhibitor Move-Out
7:00 PM – 11:00 PM CDT
Stars of Texas Leadership Celebration & Awards Gala
