FAQs & User Experience

                                                                                

Registration

Q: When will the virtual microconferences take place?
A: There are 7 virtual microconferences and they first one will start on September 14th and the last one will start on October 26th. To view the entire schedule, please click here.

Q: How much does registration cost for the virtual microconference series?
A: Registration prices are listed below for a single virtual microconference along with the entire series.

Member                Single Virtual Microconference $199             All 7 Virtual Microconferences $400
Non-Member        Single Virtual Microconference $250             All 7 Virtual Microconferences $475

Q: How do I register for the virtual microconference?
A: You can register on our website by clicking here. Note: You can register for a single microconference or purchase an all access pass and attend all 7 microconferences.

Q: Who do I contact if I am having trouble registering?
A: For assistance registering, please contact 508-743-8522 during business hours (Monday-Friday, 9:00 am - 6:00 pm ET) or email us at spi@xpressreg.net.

Q: Is registration required in order to view all website content?
A: Yes. Registration is required in order to view videos, slides, audio, and posters.

Q: When will the virtual tradeshow take place?
A: The virtual tradeshow will take place on October 21st and 22nd. For more information, please click here.

Q: If, I register for the virtual microconferences, will I have automatically have access to the virtual tradeshow?
A: No, but you can register for it at no additional cost by clicking here. 

User Experience

Q: How do I access the virtual microconferences?
A: To access the virtual microconference, please click here. Your username will be the email address that you registered with and your access key will be your badge number.

Q: How long will the virtual microconference content be available?
A: All of the content will be available to registered attendees using the login information you were provided until the end 2020. 

Q: Can I use my computer or my mobile device to connect?
A: The virtual conference is optimized to be accessed on your desktop or laptop computer but you can also view it via a mobile device.

Q: Can I create a personalized schedule for myself?
A: Yes. To create your schedule, simply click the star next to the sessions that you wish to attend. All of those sessions will then be saved to your schedule and you can view it by clicking on the “My Schedule” hyperlink located on the left hand menu.

Q: Can I export my schedule?
A: Yes. To export your schedule, simply click on the gray export button at the top of your page and choose how you would like the information to be export.

Q: What are Live Stream Sessions?
A: These are sessions that are streaming live with live audience Q&A throughout each of the event days.

Q: What do I watch a Live Stream Session?
A: Locate the Live Stream Session that you would like to attend via the schedule and click on the title of the session. Then click on the join Live Stream button and you will automatically be directed to the live stream.

Q: Can I ask questions during a Live Stream Session?
A: Yes, you will be able to ask questions via chat during a live stream session.

Q: What if I miss a session that was streaming on the Live Stream Session channel? Can I watch it later?
A: Yes. All Live Stream Sessions will be made available On-Demand after playing on the Live Stream channel.

Q: What are On Demand Sessions?
A: These are sessions are pre-recorded and available instantly with both video and audio.

Q: How do I view posters?
A: To view posters, click on the Poster Gallery hyperlink on the left-hand menu. This will launch the Poster Gallery, where you will have access to all of the submitted posters. Poster presenters also had the opportunity to attach audio to their poster as well so be sure to check it out!

Q: Will there be exhibitors as part of the virtual microconference series?
A: No, all exhibitors will be present for the virtual tradeshow on October 21st and 22nd. For more information, please click here.

Q: How do I connect with participants?
A: Chat with participants by clicking on the Attendee List menu option on the left-hand side and then by clicking on the chat feature.

Technical Issues

Q: What platform is being used for the virtual microconference?
A: CadmiumCD, which is the same platform that has previously been used for the conference website and mobile app.

Q: If I am having trouble logging in, who can I reach out to?
A: First, please verify that you are using the correct information ie. for your username, please make sure you are using the email address that you registered with and for your access key, please make sure that you are using your badge number. If you are still running into an issue, please reach out to Caroline Henry at 703-738-9487 or chenry@sets.solar.

Q: Why am I unable to hear sound on the live stream?
A: First, ensure your speakers are turned on. If they are turned on and you do not hear sound, you may need to adjust the volume. Second, when the stream begins, you may see a message saying "Click here to unmute." Click the button to "unmute."

Q: What do I do if the video or slides appear blurry?
A: If the slides appear blurry at any point, this could be due to an internet connectivity issue on your end or the speaker's end. First, try refreshing your screen. If the image is still distorted, try decreasing the video resolution from 1080p using the button in the lower right corner of the live stream. If neither of these solutions are effective, the issue is with the speaker's internet connectivity and it will be his/her responsibility to fix it.

Q: Who can I contact to receive technical assistance?
A: For technical issues not addressed by the above suggestions, you can contact Cadmium CD from Monday - Friday 9am - 9 pm ET by phone or email. For immediate assistance, please reach out to Caroline Henry at 703-738-9487 or chenry@sets.solar.