This webinars provides the how for establishing and maintaining your quality assurance program. It reviews the metrics that impact medical decision making and how to determine the quality of care that your company is delivering. This session will help attendees define what quality of care looks like and how to develop a culture that promotes quality.
Define and describe methods to establish quality of care in the urgent care setting.
Identify metrics to evaluate quality of care in documentation and medical decision making.
Discuss and identify different methods to reinforce and support a quality assurance program.
Review and distinguish metrics that contribute to patient satisfaction.