#5 - Scope of Service: Determining What you Offer

On-Demand

Sponsored By: McKesson

Participants should be aware of the following financial/non-financial relationships:

Bryan Fleming, MBA, CPHQ: I do not have any relevant financial / non-financial relationships with any proprietary interests.

Speaker(s)

Bryan Fleming, MBA, CPHQ

Quality Improvement and Patient Safety Manager
Doctors Care
Columbia, South Carolina

Disclosure: I do not have any relevant financial / non-financial relationships with any proprietary interests.

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Scope of practice discussions often result in many questions, but whether you are a seasonal, rural, pediatric, or a comprehensive urgent care; defining your organizational scope of care is an oftentimes overlooked, but essential activity. An established scope of care serves as the foundation to an organization’s quality program. This course will guide you to see how your organizational scope drives everything in your business including decisions made by your governing body, policies and procedures, hiring, competencies, staff training, and provider privileging. It also helps identify procedures, actions, and processes your practice is prepared to perform and how to respond when proposed services fall outside of it. With new technology, staff turnover, and continuous evolving treatment, it is imperative for both leaders and staff to establish a clear scope and identify appropriate resources to help guide the patient care experience.

Learning Objectives:

Define and describe key concepts and accountability related to developing, implementing and periodically re-evaluating the organization’s scope of care.
Discuss gaps in care that are related or unrelated to the organization’s established scope of care.
Identify and assess organizational documentation and resources that may assist in determining a proper scope of care based on internal and community dynamics.
Establish policies and privileging documents for providers that are aligned with the organization’s scope of care.
Institute effective communication for consumers, payers, and other business associates based upon the organization’s scope of care.