This informative session will review how to set up and review a quality assurance program. What are the key metrics that impact medical decision making and how can you determine the quality of care that your company is delivering? Dr. Brian Cruz will help attendees define what quality of care looks like and how to develop a culture that promotes quality every time.
Define and describe methods to establish quality of care in the urgent care setting.
Identify metrics to evaluate quality of care in documentation and medical decision making.
Discuss and identify how patient expectations impact the perception of quality of care.
Distinguish metrics that contribute to patient satisfaction.
Review and Identify components of a quality assutrance program for urgent care.