As you plan and implement the start up of your new urgent care clinic, are complicated payer policies, value-based care models, increasing patient responsibility, and ever-changing government regulation keeping you up at night? Should you consider outsourcing your billing, and if so, how do you know if they are doing a good job? This presentation will help you objectively evaluate types of services provided by third-party billing companies; the best metrics to measure performance; and the type, frequency, and forms of reports you should be receiving. We will review standard KPIs and help you identify which benchmarks are most valuable for your practice. Additional topics include effective communication with your third-party partner, third-party partner contribution to a positive patient experience, and the necessity of their commitment to your compliance and security.
Learning Objectives:
Compare a variety of services offered by third-party billing companies and determine those most important to your practice’s success.
Identify the most important Key Performance Indicators (KPIs) for measuring a third-party billing company’s effectiveness.
List the type, frequency, and form of reports or data you want to receive from your third-party billing company.
Discuss the importance of effective communication with their billing company and outline how that will be accomplished.
Explain and evaluate the billing company’s influence on the patient experience.
