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Clinic Start-up Reinvented
Certified Urgent Care Management Professional (CUCMP)
Coming to UCA2020 On-Demand in September, 2020!
Add-On this Workshop: $100 members and non-members
From the patient’s perspective, medical quality is a given and EXPERIENCE is king – and in urgent care we strive to operate with that perspective. Your centers probably have scheduling apps, encourage online reviews, and provide customer service training, but are they woven together in a seamless whole? The patient’s experience is “end-to-end” but most delivery strategies and tools are not well integrated.
This add-on workshop will help you revisit your various service components, then re-work them into a contiguous experience using the patient’s lens.