AI, Analytics, & Power BI
D365 Customer Engagement/CRM
Presentation Type: How2
Dynamics 365 Customer Service Insights gives you an actionable view into critical performance metrics and emerging trends for your service organization. In this session we go through the new capabilities in this area.
Automated topics through Virtual Agent conversation editor.
Slot filling by parsing the user’s responses for information to guide the conversation.
Connect your bots to Facebook, Microsoft Teams, websites or a mobile app.
User authentication to allow a bot to access customer information.
Extend conversational capabilities through Power Automate.
Use information from system and custom entities through variables.
Personalize canvas elements like avatar, (background) colors and chat bubble.