D365 Customer Engagement/CRM
Presentation Type: Presentation
Dynamics 365 has a nice and generic model that can be extended and handle different business domains. It also implies that we often needs to extend the model to handle our specific domain. There exist some industry accelerators to help extending the Common Data Model e.g. within banking, healthcare, education and non-profit organizations.
In this session, we will explore how the Banking Accelerator can help our implementation in a bank and share experiences about the pitfalls and challenges.