Presentation Type: Presentation
If customers have some unfortunate experiences with upgrading solution to the newest version or a lack of knowledge about new application possibilities, they might start considering leaving Microsoft Dynamics ecosystem. Partners who wish to retain their customers therefore need to find an easy way to transition these clients from their outdated solution to the latest version of Dynamics 365 Finance & Operations, smoothly and efficiently. The key is to ensure existing daily business is not affected and the new platform is scalable.
Having listened to customer feedback Microsoft, along with ISV Development Centers around the world, have created the Solution Migration Assessment (SMA) method.
During our session, we will talk about Microsoft SMA methodology and how to:
• Start a genuine conversation with customers about transitioning to Dynamics 365 Finance & Operations SaaS;
• Evaluate existing customer solution complexity to determine the processes to keep, highlight transitional gaps and identify specific transition efforts in a short period of time;
• Prepare for the transition to Dynamics 365 Finance & Operations SaaS;
We will reveal and discuss the challenges of the transition process; plus, how to address them to shape a successful project delivery.
Microsoft will be presenting full program during Grow your business with Dynamics 365 Migration program session on the 9th of March. Join the session to find out how Microsoft can help you to accelerate your business by migrating your AX customers to Dynamics 365 and learn all about the new Dynamics 365 Migration program with all of its benefits when participating in it.