Grow Your Business
D365 Customer Engagement/CRM
Presentation Type: Presentation
Implementing Dynamics 365 and/or Power Platform is also a change project. The users has to adopt to a new way of working in their relationship with their customers but also with their colleagues. The management also has to change the way they work in order to have the behaviour also stick after the implementation project is done. Learn more about change management specifically in relations to Dynamics implementations, relevant models and methods. We will look into the Eight steps of change framework, the ADKAR model and an overview of the PROSCI tool-kit. All in a combination with real experience.