Intra-agency communication plays a vital role in an agency’s capacity to respond to and prepare for public health emergencies. Philadelphia Department of Public Health has implemented innovative strategies to ensure that bidirectional communication can be sustained throughout, and that preparedness in the workplace will become almost second nature. This interactive session will identify best practices from PDPH’s efforts to spread awareness about emergency preparedness and response, as well as allow for staff and leadership at other agencies to share more about communications initiatives that have been successful in mobilizing their staff, partner agencies, and volunteers.