FOUNDER Client Experience Company PHILADELPHIA, Pennsylvania, United States
The front desk is the very first touch point for all potential patients, new or returning, to your practice, and your front desk is the voice, smiling face of the practice and always your only chance at a positive first impression. Since this first impression will effect every future interaction with everyone in your practice, ask yourself: “How much money am I losing through my front desk today?”
To be a successful physical therapy business in 2020 and beyond, regardless of size, understanding the essential role that your front desk plays in patient and business success is a requirement. There is no new, automated or cloud-base” service that you can add to your practice that will give the ROI of simply optimizing your existing front desk staff and their systems. This presentation will equip you with the tasks and objectives required for total front desk success.
When you leave this class you will understand your patient's entire journey through your practice, from First Touch to Completed Plan of Care and on to Client Regeneration and be able to integrate this cycle into your existing systems. Understanding the essential tasks and tactics for your front desk is critical to profitability and this seminar will equip you to lead your practice toward better patient outcomes and better bottom-line revenue.
Delineate, detail and understand the phases of the Patient Lifecycle within your practice and connect how the Front Desk is responsible for tasks that are related.
Detail the metrics of success for your Front Desk Team, explain how you will track those metrics and integrate those into an overall business success metric.
Understand your patient's entire journey through your practice, from First Touch to Completed Plan of Care and on to Client Regeneration