802 - Utilizing Operational Objectives with Patient Experience Goals
Tuesday, April 7, 2020
9:45 AM – 10:15 AM
Location: Forum 106 - 108
Even with renewed investment in patient satisfaction, many breast centers are struggling to improve, often because they define the ambition too narrowly or pursue a campaign-style approach. To achieve lasting improvements in patient experience goals, we must re-scope our goals to address patients' overall experience, rather than discreet measures. This informative session will address best practice approaches for improving the patient experience.
Learning Objectives:
define the best practice approaches for improving the patient experience.
discuss achieving lasting improvements in patient experience goals and overall experience
list common issues that breast centers face with patient satisfaction and over all experience while meeting the operational objectives
