29 - Physician Satisfaction Versus Patient Satisfaction: Why Evaluating Both is Important to Identify Program Opportunities
Sunday, April 5, 2020
11:05 AM – 11:35 AM
Location: Forum 103 - 105
Effective communication is the central focus of BOTH physician and patient satisfaction. Effective communication provides a sense of understanding, comfort and eases fears about a cancer diagnosis. Key aspects of effective communication are 1. Organized approach to conveying MEDICAL FACTS 2. Interactive - use of HAND written diagrams 3. Personalization - focus on making a connection with the patient
Learning Objectives:
Understand the KEY aspects of EFFECTIVE COMMUNICATION
Understand WHY effective communication allows for BOTH patient and physician satisfaction
Understand HOW to incorporate certain principles into their practice to allow for EFFECTIVE COMMUNICATION
