Mark Francis, MS, LNHA is the QIPMO leadership coach for the west and southwest region of the state. Mark received a Master of Science degree in Psychology in 1984. He began his career as a counselor and coach working with couples and families. Mark has worked exclusively with the elderly for over 20 years. He directed a geriatric behavioral health unit for 10 years and has been a nursing home administrator since 2007. As an administrator he built a team that worked together to receive multiple good surveys. He is experienced in all aspects of long-term care leadership including building operations, financial performance, clinical outcomes and team building. His primary focus is taking care of people. He enjoys building up the staff that work in long-term care and helping them reach their full potential as care-givers. As a QIPMO leadership coach Mark is committed to providing the training, tools and encouragement for all staff, from front line to leadership, to become their best.