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About Quality Improvement at VON
Teams in VON quality improvement collaboratives use custom reporting and the latest evidence to affect health outcomes, family experiences, and other local goals of their center.
By focusing on practices and processes related to teamwork, communication, families as partners, health equity, and QI fundamentals, teams aim to establish sustainable improvement that contributes to the evolution of newborn care for all.
The Internet-based Improvement Collaborative for Quality (iNICQ) connects teams from around the world with a faculty team that has expertise in neonatal care and quality improvement, including a family leader and expert in Experience-Based Co-Design, to improve processes and practices during care transitions into and out of the NICU and during the phases of care families experience during a NICU stay.
The most important element of NICQ is the environment of honesty and humility that makes collaborative improvement possible.
Homerooms of 8-10 teams from across North America focused on similar areas of improvement foster a culture of collaboration and openness.
In frequent meetings and conversations with faculty, peers, family partners, and the homeroom as a whole, multidisciplinary teams share effective practices, policies, and change ideas.
By committing to data-transparency, a data-driven and evidence-based approach, and rigorous quality improvement methodology, NICQ teams aspire to establish sustainable improvements that contribute to the evolution of newborn care for all.
How can addressing critical transitions improve health outcomes?
Transitions in care present some of the most challenging events for infants, families, and care teams. Transitions are vulnerable periods, and if not well planned and orchestrated, may result in harm.
Infants requiring intensive and complex care have magnified vulnerability, in part due to the large volume of transitions they experience.
When care transitions at shift change, when patients are transferred, or when care teams change, opportunities for communication breakdowns occur. Data shows that when information degrades because of ineffective handoffs, it strongly increases the potential for medical errors.
We believe that high quality transitions in care positively impact the quality, safety, value, and patient and family experience of care.