30 Minute Presentation
If I Knew Then What I Know Now…
Transitioning from the regulator to the regulated can be an eye opening experience. As someone who has worked as a regulator for two States, moving to the Local and Private sector has taught me many lessons that have helped me become a better advocate for Stormwater, Sediment and Erosion Control Compliance. Shared experiences, pitfalls, and a better understanding of "the other side" has been very valuable.
Within the past 20 years, I have had several jobs: two with two different states, a consultant, a homebuilder developer and now am in charge of the MS4 program for the City of Aiken in South Carolina. Throughout this time, I have seen and done many things that I now shake my head at, wondering what the heck I was thinking! The purpose of this presentation is to help those who are new or have never been on the other side of the aisle navigate through this so hopefully, you won't make the same mistakes that I did.
I will go through my experiences from when I first started with the state of North Carolina and throughout my career all the way to running an MS4 program. The experiences that I have had, have made me a better communicator and a better regulator. Much of what I have learned, from watching my facial expressions to watching how I say things has been instrumental in forming more collaborative relationships while still ensuring that regulations are being followed by developers, homebuilders, engineers, etc. Working hard to be tough while balancing that with common sense and empathy when needed is, in my opinion, the role of a regulator and face of a government agency.
In this session I will also discuss the role of the community and those that are very vocal. These voices can become overwhelming and a time drain, or they can help solve issues. I will discuss how to get your "enemies" to become allies.
On the opposite side of this coin are the constituents, or customers, that never say a thing. How do you balance the loud with the quiet? Many of the ones that do not complain or call typically don't know there is someone that may be able to help them. These silent voices cannot be ignored.
Lastly, I will discuss the importance of keeping up with current technology and keeping current and active in associations and certifications. Associations can provide a wealth of information and contacts who can help you with many issues throughout your career.