As more and more insurance companies move away from Agent/Insured relationships and go online with their policy application process, a new trend is emerging: identity fraud. What do you do when your claimant or insured has a stolen SSN? What if they gave a false name? Hidden felony convictions? False garage location for their vehicle to get a cheaper policy? This presentation will go through investigation techniques to ensure you know who you are dealing with, and what to do if you find out you've been duped.