Mistakes and Missteps in the Advising Relationship: How to Prevent and Recover from Harm

"First, do no harm." We associate that directive with medicine, but it is just as important for the financial planning profession. From inadvertent paperwork errors to frank ethical violations, this interactive workshop will consider the ways in which harm can occur in the advising process. What are the things that advisors do that damage relationships and outcomes? How do clients themselves and broader situational factors contribute to mistakes? How can such errors be prevented? And what is to be done once harm has been done? This is a workshop for advisors and firms committed to prevention AND to restoration.