I already registered for AC20 earlier this year – now what?
Registered attendees will login in with their CWEA credentials.
What if I register for AC20 but am later unable to participate, can I transfer my registration to someone else?
Yes, please contact our Member Services team to transfer your registration, by phone 510-382-7800 option 4 or via email MemberServices@cwea.org. Substitutions can be done at anytime before the conference begins.
I have the AC20 Standard 30 /Extended 60 registration type – how do I upgrade to the next level of Extended 60 / Premium 90 and get more days to access and watch the on-demand content?
Please contact our Member Services team to update your registration, by phone 510-382-7800 option 4 or via email MemberServices@cwea.org. Any registration changes should be done by October 9, 2020.
What is the AC20 refund policy?
No refunds will be given for cancellations made less than 30 days prior to the conference. If you are unable to attend please consider transferring your registration. Please contact MemberServices@cwea.org to make any changes to your registration.
How do I log into the AC20 Virtual Conference & Expo?
How do I access the sessions, and other conference materials?
Many features are only accessible to registered attendees. Once logged in, the vertical menu on the left side of the screen will give you options for browsing the various aspects of the conference.
How do I create my schedule?
Once logged in to your account, you can Favorite a session by clicking the star on the right side of each session. This will add it to the My Schedule page. This can be removed by clicking the star icon again. If you want to add a specific talk from a session, you can navigate to that session, then to the specific talk, and click the Favorite button at the top of the page.
How do I update my profile or add a photo?
While logged in to your account, you can navigate to your profile by clicking on your first name and last initial in the top right corner, clicking the drop-down arrow, and selecting My Conference Profile. To add a photo, click Upload Photo, crop as needed, and then click Save My Profile.
I have registered for the conference but when logging in, it says “Account was not found” or I used the “Forgot Access Key?” link but haven’t received the email.
Please email memberservices@cwea.org.
View this helpful video on How to Create Your Profile.
Join a Meet the Presenter Video chat. Connect with speakers directly following their live session in a small video chat room. Capacity is limited to maximize your user experience.
For more information on how to access the video chat Meet the Presenter sessions view our user guide here. If you experience difficulties joining a video chat please reference the troubleshooting document.
How do I connect with other attendees?
View this helpful video on how to connect with attendees.
Cadmium chat
How can I message another attendee, or check my messages?
You can navigate to the person you’d like to message by going to Attendees on the left-hand navigation, then searching for the person, clicking into their profile, and selecting the chat button at the top. To check for new messages, select “Show only my chats” under the users search bar (or above the X, Y, Z of the alphabet).
How do I join a live session?
Each session will have a Live Stream button at the top of the session page. This button will be greyed out until shortly before the scheduled session time, at which point you will be able to enter the session room. Once you have entered the live stream viewer, take a moment to familiarize yourself with the icons that are available:
I’m having problems with the Live Stream.
How do I ask the speaker a question?
Once in the Live Stream Viewer, you will see Help, Questions, and Discussion on the right side of the viewer (see example here [link to image below]). Many speakers will be participating in the discussion or answering the questions live. Within the Question area, type in your question, and hit Enter. Other attendees will be able to see your question and vote-up questions that they find most relevant. As your question accrues points, it will move to the top of the list.
Browser Issues
The best experience will be on a Google Chrome internet browser with a minimum internet speed connection of 2MB/s upload/download.
If you are experiencing issues when using the Firefox browser for live sessions.
What do I need to attend virtually?
You will need access to an updated internet browser and good internet connection. Sessions will be viewable on a phone, tablet or computer. The best experience will be on a Google Chrome internet browser with a minimum internet speed connection of 2MB/s upload/download.
Attendees will use the email addressed they registered with along with a password. The login information will be sent out the week prior to the conference.
What will attendees need in order to view/participate in the conference webinars?
The platform is a website so you need any web browser, such as IE, Edge, Firefox or Google’s Chrome browser. A download of the platform is not required, it is viewable in a webpage, and we find Google Chrome browser provides the best experience. Sessions will be played via a video player and the platform does not require the use of Zoom.
To participate in video chats through a smart phone or ipad, you will need to download the EventScribe live app to your device. To participate in the scavenger hunt, you will need to download the conference app.
Will recorded versions of the talks be available?
Registered attendees will have access to all sessions on-demand. Recordings of live sessions will be posted 48+ hours after the original session time. These can be accessed for up to 90 days after the conference, depending on your registration type.
What time zone will the conference schedule be in?
The schedule will be in Pacific Time (PT). All content will be available on-demand for watching at your leisure if you are not able to attend live.