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I’ve experienced traditional Root Cause Analyses (Brainstorming, 5 WHYs, Fishbone, etc.) more times than I can count. In the ‘90s, while working for The Rummler-Brache Group (RBG), I learned about Dr. Geary Rummler’s Human Performance System; an Applied Behavioral Science (ABS) framework for understanding human behavior and performance. Ten years ago, I began developing an enhanced Lean Sigma toolset that integrates Applied Behavioral Science concepts into DMAIC. It became apparent that RCA was well-suited to product, technical, and mechanical issues, but was not very effective for “behavioral” issues (behavioral failure modes, gaps, or disconnects).
Though behavioral issues reside on the “People” or “Manpower” rib of the Fishbone, the typical root causes noted are limited to training, procedures, job aids, etc. These are Antecedents in the Antecedents-Behavior-Consequences (ABC) framework from Applied Behavioral Science. Though at times Antecedents are a root cause factor, the majority of “behavioral” issues exist due to inadequacies in the Consequence (& Feedback) component of the ABC framework. Applied Behavioral Science has proven that Consequences have a significantly greater impact on behavior change and sustainability than Antecedents alone. Learn how to use these ABC tools and you will have a more lasting improvement in your RCA activity.
This session takes a practitioner’s viewpoint, focusing on Applied Behavioral Science key concepts that illustrate, in a DMAIC framework, the “WHY” and “HOW” to improve the Behavioral Dimension in Root Cause Analyses. Attendees will learn how to 1) identify behaviors, 2) annotate Behavior Issues and Key Behaviors on Current-State process workflows/maps, and 3) facilitate an ABC (Antecedent-Behavior-Consequence) Analysis. These three skills are important in educating project teams and leaders on the relevance of Applied Behavioral Science, especially the Consequence (& Feedback) component. This sequence also sets the stage for increased leadership involvement because leaders are the most significant “Consequence Providers” to reinforce behavior change adoption and sustainability.
Objectives:
Participants will learn: • Three foundational elements of Applied Behavioral Science to help them understand, accelerate, and sustain behavior change: - Behavior is defined as “What I say or do” - Behavior must be pinpointed, which means define the behavior such that it is specific, observable, and measurable - Positive consequences are the key to accelerating and sustaining behavior change
• How to identify Behaviors and create a Current-State Behavioral Annotated Process(SM)
• How to facilitate an Antecedent-Behavior-Consequence (ABC) Analysis for Behavioral Failure Modes, Disconnects or Gaps
• How to use Applied Behavioral Science to improve a well-established, frequently used Quality tool
Presentation Flow: (60-minute Concurrent Session)
Introduction and Objectives (Estimated Time: 3 mins)
Current–State Behavioral Annotated Process (SM) Tool (Estimated Time: 15 mins) • Identify Behavioral Issues and Key Behaviors • Annotate behaviors to create a Current-State Behavioral Annotated Process (SM)
Antecedent-Behavior-Consequence (ABC) Analysis (Estimated Time: 10 mins) • Select Behavioral Failure Modes, Gaps, Disconnects for RCAs • How to use an ABC Analysis to improve RCA results
Participants learn:
• Three foundational elements of Applied Behavioral Science:
1. Behavior is defined as “What I say or do”
2. Behavior must be pinpointed, which means define the behavior such that it is specific, observable, and measurable
3. Positive consequences are the key to accelerating and sustaining behavior change
Participants will learn how to identify Behaviors and create a Current-State Behavioral Annotated Process(SM)
Participants will learn how to facilitate an Antecedent-Behavior-Consequence (ABC) Analysis for Behavioral Failure Modes, Disconnects or Gaps
Participants will learn how to use Applied Behavioral Science to improve well-established, frequently used Quality tools
