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Registration
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Session Formats
What is Quality 4.0
Virtual Summit?
How to Navigate the Virtual Summit
Full Schedule
Full Schedule
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Focus Area
Interactive
Keynote Speakers
Lunch and Learns
On-Demand Sessions
Q-Talks
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Events@ASQ.org
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Brain Date
Service Recovery: How to Strengthen a Relationship with a Customer after Failure
Wednesday, September 30, 2020
2:30 PM – 3:30 PM CDT
Primary Presenter(s)
Tracy Owens, CQE
Chair
ASQ Innovation Division
Dublin, Ohio
