This session is in your schedule. Click again to remove it.
If you are unable to hear any sound at all, be sure your speakers are turned on, and you are not set to Mute within the live stream window. When the stream begins, you may see a message that says something like “Click here to unmute.”
To log into a video chat in be sure you are only logged into the conference once.
To log into a Q & A while watching an On-Demand session or Q-Talk open the Q & A in a second brower.
If the slides or speaker appear blurry at any point, it may be an internet connectivity issue. If you know that your connection is good, and you refresh your screen, but the images are still distorted, the issue is with the speaker’s connectivity. It will be up to them to remedy that issue.
If you are having trouble with the video feed or are not seeing any video at all during the time of the Live Stream event try refreshing your browser. You can do this by clicking the circular refresh icon beside the URL or holding down Ctrl + R buttons on your keyboard on a desktop/laptop.
You can also increase/decrease the resolution value of the stream. In the bottom right corner, you may see a number like 1080p. This is the highest resolution, and most recommended. If you see a number lower than 1080p, click on the number to adjust the resolution.
Speakers will be available to answer questions during all sessions. While you’re viewing the On-Demand Sessions and Q-Talks, you will need to use a second browser to open the session and click on the Q & A button.
Best Practices for Virtual Events
Internet Speed is Shared – during virtual events, turn off wi-fi enabled devices.
These may include:
o Wi-Fi cameras, doorbells, appliances, etc.
o Stop downloads, uploads, etc.
o Exit other apps on your device such as Netflix, Spotify, etc.
o Turn off all unnecessary programs running on your device.
o Ask other users of your internet and Wi-Fi to refrain from the above listed usage during the event
Maximize your Internet speed and optimize device
o Restart your router (and modem if separate)
o Keep router away from ‘obstacles’ such as thick walls, metal and position yourself close to the router
o Plug computer directly into hardline through Ethernet cable
o Run antivirus software, make sure device is working properly prior to event
o Test device prior to event at the same time of day
o If you experience video glitches or slowness, turn off video and wait a minute for stream to regulate and then turn video back on.
Please see below for Technical Support contact information.
ASQ Team Support and Registration Questions Registration Questions (800) 248-1946