M27 - Integrating CI with a Digital Transformation
Monday, February 24, 2020
2:45 PM – 3:45 PM
Location: Courtroom KL
Presentation Description: This presentation outlines how the Lincoln ECI team leveraged our strengths to overcome these obstacles to deliver over $12 million in automation savings—with almost half of the benefit coming from process-based solutions. It details how we boosted the identified savings opportunities per process by over 150% and the realized benefits by even more. This presentation will describe the process used to develop, implement and manage a series of almost 30 triage workshops that were designed for enabling Digital success. It will discuss how the team went about identifying digital benefits and ROI for each process. Additionally, it will outline challenges faced by the ECI organization such as process monitoring and sampling of people in a transactional work flow. It will explain change management issues the ECI team faced with organizational acceptance and how to determine digital effectiveness. An example of one of the change management issues faced was how to integrate the LSS tools into the workshop methodology without teaching and preaching the LSS terminology. The teams had to feel engaged in creating something productive without a heavy dose of training. Key techniques used that will be discussed are workshop structure and preparation, process mapping, measuring across substantial process variation, sampling and process measurement, as well as change management.
The most significant learning is the human change management issues that will be faced with implementing a digital transformation and the real solutions used by LFG to overcome them.
How LFG ECI crafted a role for LSS supporting a digital transformation that drove successful outcomes
What Lean and Six Sigma techniques worked and how they were used to drive results in a culture that was methodology agnostic.
Strategies for measuring and collecting process timings in a digital age that did not interfere with the progress of work or impact the customer
A clear path for moving forward for integrating CI into a digital transformation