Concurrent Sessions (T23 - T28)
Presentation Description: Harmonious approaches to Change Management are essential for productive success.
This presentation demonstrates to attendees how to apply successful practices for Stakeholder Management by identifying potential groups or "Pockets" within an organization. These zones are based on organizational tier, expertise, and duration within the organization.
The context for interactions an expected exchanges be defining "Zones"; including the Major Zones of Performance, Learning, and Detached, and the Minor Zones of Contribution (between Performance and Learning) and Engaged (between Detached and Learning).
Modes of behaviour exhibited by individuals are identified to ensure alignment. This would distinguish between Execution, Collaboration, Evaluation, and Exclusion. The misalignment would indicate potential areas of resistance and opposition, even if mutual agreement were present.
By specifying the Pockets, Zones, and Modes of stakeholders within an organization, the Change Management agent can improve the successful acceptance and deployment of organizational changes by targeting appropriate communications to stakeholders, in ways that are pertinent to their perceptions and attachments to the organization and its initiatives.
Whether this is for Lean or Six Sigma projects, or organizational transformations, it is critical to have successful stakeholder management.