Presentation Description: How to steer the quality strategy of an organization when undergoing a poor quality crisis? An organization in this condition will find itself in a difficult position where the containment costs explode and the time needed for long term strategy are diminished by the overwhelming task of stopping the bleeding of current poor quality situations. Focus is given on three ingredients to achieve proper containment while implementing long term solutions: these are 1. Accountability (trust your people) 2. Containment (protect the customer and the organization), 3. Correction/Prevention (Improve the process).
Working with people in order to achieve accountability is the basis of the strategy to get out of the poor quality crisis. No matter how brilliant a plant manager or quality manager are, the people manufacturing the products are the ones making it possible.
Costs of poor quality grow exponentially the farther away from the origin the product goes. It is vital to avoid non-conformances to escape in order to deal with a quality crisis.
Risk ranking based on risk priority numbers might pose additional risks. The recommended best practice is to rank risks based on severity vs detection and severity vs occurrence heat charts.