Concurrent Sessions (T01 - T06)
Presentation Description: How to steer the quality strategy of an organization when undergoing a poor quality crisis?
An organization in this condition will find itself in a difficult position where the containment costs explode and the time needed for long term strategy are diminished by the overwhelming task of stopping the bleeding of current poor quality situations.
Focus is given on three ingredients to achieve proper containment while implementing long term solutions: these are 1. Accountability (trust your people) 2. Containment (protect the customer and the organization), 3. Correction/Prevention (Improve the process).