Integrating LSS Principles, Tools, and Techniques in Quality 4.0
Concurrent Sessions (T23 - T28)
T23 - LSS Improves Access, Volume, and Revenue in a Urology Clinic
Tuesday, February 25, 2020
2:45 PM – 3:45 PM
Location: Courtroom KL
Presentation Description: This presentation demonstrates true potential of MD/MBA Black Belt led Lean/Six Sigma process redesign project in the healthcare stetting. A three day rapid improvement project resulted in significant discovery of inefficiencies and redundancies associated with two in-office procedures being preformed at a VAMC urology clinic. Introducing the new processes resulted in substantial decrease in time for each procedural visit, resulting in additional capacity, improved wait times, improved patient satisfaction, improved employee satisfaction, and positive substantial venue shift.
To understand the importance and techniques of change management in healthcare process improvement including stakeholder analysis, conflict management, personnel process ownership and engagement allowing for meaningful and sustained process improvement.
To understand the nuances of applying the LSS toolkit to healthcare process improvement including real examples of many Lean/Six Sigma tools, such as, time studies, process mapping, fishbone diagrams, 5 Why’s, 7 Ways, ANOVA analysis, and impact effort grids.
To understand the unique aspects of applying the DMAIC process to healthcare process improvement and the critical importance of a MD/MBA with Six Sigma Black Belt certification can play.