Delivering on What's Next
Concurrent Sessions (M15 - M20)
Presentation Description: From January 2012 to September of 2016, there wasn’t a formal Quality Improvement and Assessment Program (QAPI) within the Transplant Center in Arizona. This lack of structure and formalization can causes delays in our patient care, reduce the effectiveness of care, reduce volumes, and reduce outcomes. Improving the structure and formalization of the QAPI program can improve the Transplant process effectively and efficient to enhance the patient experience and improve volumes and outcomes. We aim to create a formalized program with a set of standardized metrics and outcomes, engagement in QI (measured by training), and projects by December 31, 2018
Interventions were implemented around standardizing the scheduling of QAPI meetings, Adverse Event process, data reporting, data automation, metrics/outcomes needed for presentations, and formalized Quality Improvement Training and project generation. This was created over a Phased Approach to aid in Change management for the organization. For the Improvement results, from 9/2016 to 12/31/2018, there were 68 individuals trained in QI (13 = MD), 100 QI projects (10 DMAIC, 12 PDSA, 78 Action Plan – “Just Do Its”), and a formal standardized dashboard, standardized presentation QAPI package, and consistent QAPI Subcommittee meetings was established creating a formalized communication foundation for leadership engagement and process flow.