Gemba Walk: The Art of Process Observation: The Ohno-Inspired Way of Truly Understanding the Current State
Tuesday, February 25, 2020
9:15 AM – 11:45 AM
Location: Highland Center
This session will give you tools and practice for how to objectively observe a process suspending judgment to see the current state as it is. We will meet in the breakout session room to quickly review a few tools and plan the walk, then the groups will leave the breakout session room. We will visit and observe actual processes being performed at the resort and/or conference. While observing, participants will be coached to look for specific activities and take notes. After the Gemba walk, participants will regroup to review the observations, including best practices, possible opportunities for improvement, and next steps. Bring your walking shoes, a pen, and notepad! We will have a blast!
*Advanced registration is required for this session. To register for this session please click here