T22 - Structured System Management - Early Adopters
Tuesday, February 25, 2020
1:15 PM – 3:45 PM
Presentation Description: Structured system management (SSM) is a new toolset for Quality, and one that provides a number of surprising benefits. Early adopters are finding that it provides a universal first tool for work flow improvement and the use of lean problem solving tools. Structured system management also provides a basis for development and deployment of quality-based workflows within the span of control of every manager and supervisor in an organization, and for the alignment of processes and systems overall. The framework and practice of SSM is defining the next frontier of Continuous Quality Improvement. The presenter will provide the intellectual and professional background for SSM, and will demonstrate several examples of its recent use. He will also provide a discussion of its practiced application, in a manner that participants will be able to immediately apply.
Participants will learn to differentiate between processes and systems, and see how each provides distinct and useful analytic tools for workflows.
The essential component parts of a structured system map, including a business purpose, outputs, milestones, attributes of success and failure, and causative factors for milestones. They will understand how the primary causative factors then define a best practice operational plan.
How to assign positive and negative attributes to each milestone, and how those attributes lead to system effectiveness measures that become part of the learning and improvement cycle.
How the principles of lean can be used to analyze and improve processes, and how the tools of lean are used to test systems.
The unique factors of systems including risk and intervening variables, and how those are best managed.