If you are unable to hear any sound at all, be sure your speakers are turned on, and you are not set to Mute within the live stream window. When the stream begins, you may see a message that says something like “Click here to unmute.”
To log into a video chat be sure you are only logged into the conference once.
If the slides or speaker appear blurry at any point, it may be an internet connectivity issue. If you know that your connection is good, and you refresh your screen, but the images are still distorted, the issue is with the speaker’s connectivity. Our technical team will do our best to remedy the speaker’s connectivity issue.
If you are having trouble with the video feed or are not seeing any video at all during the time of the Live Stream event refresh your browser. You can do this by clicking the circular refresh icon beside the URL or holding down Ctrl + R buttons on your keyboard on a desktop/laptop.
You can also increase/decrease the resolution value of the stream. In the bottom right corner, you may see a number like 1080p. This is the highest resolution, and most recommended. If you see a number lower than 1080p, click on the number to adjust the resolution.
These may include:
ASLA Team Support and Registration Questions
Phone: (202) 898 2444
CadmiumCD Phone Support
(410) 638 9239
9am - 9pm ET, Monday - Friday