268 - Fight Attitude with Gratitude: Improving Team Morale and the Employee Experience Through Daily Gratitude
Description: Clinical Issue- the operating room is a high stress working environment that includes long hours, high acuity patient populations, frequent turnover and low levels of appreciation. Surgeon and nursing relationships continue to struggle in terms of respect and communication and incidences of lateral violence still occur amongst nurses. Each individual brings into the OR their own emotions, energy, personal biases, and past experiences. There exists a need to transform this environment to one that is healthy and supportive of all teams.Description of Team- Two different OR teams were selected to participate. One group from our main campus in a large metropolitan area, which tends to have more volume, higher acuity patients, and faster pace. The second group is from a regional hospital that recently underwent significant changes when the transitioned from a surgery center to a fully operating hospital.Preparation and Planning- The managers of each area determined their staff's level of satisfaction based on recent employee engagement surveys, mid-year evaluations and testimonials from staff. The authors of this poster attended a week long course focusing on gratitude, mindfulness, situational leadership and emotional intelligence.Assessment- following the roll out of daily gratitude, employees were questioned as to how they felt gratitude impacted their life at work and their interactions with others in a few ways: if giving gratitude to another, how had that changed their outlook and emotions, when receiving gratitude, how did that make them feel and has their overall job satisfaction and emotional health improved since implementing gratitude?Implementation- employees and leaders were encouraged to first identify ways they felt gratitude at work. Second, they were asked to begin sharing gratitude with each other. Third, they were asked to begin sharing their gratitude in an open forum such as daily huddles and meetings.Outcome- staff reported an increase in job satisfaction and appreciation. They stated an increased feeling of team work and a sense that their efforts were being recognized. Stress was not significantly reduced, however, it was now identified as being connected to a greater purpose.Implication for Perioperative Nursing- gratitude in the work place has been linked to more positive emotions, less stress, fewer health complaints, a greater sense of goal accomplishment, fewer sick days and higher satisfaction with jobs and coworkers.