41 - Correlation of Emotional Intelligence and Attitudes Toward Physician-nurse Collaboration with Conflicts in the Operating Room
Introduction: The demanding working conditions in Operating Room (OR) could have a negative impact on the quality of provision of care, on the patients’ level of satisfaction and on the nurses’ job satisfaction. Conflicts are likely to arise among healthcare professionals in OR, nevertheless, emotional intelligence could contribute to their prevention and at the same time, at the improvement of the communication among them. The aim: The purpose of the present research is to investigate the correlation between nurses’ emotional intelligence, quality of communication and management of conflicts in OR. Material and
Methods: The sample of the study consisted of 56 OR nurses working in two General Hospitals of Central Greece. The study was designed as a descriptive, comparative study. Convenience sampling was used and a self – reported, structured questionnaire was used for the collection of data. A questionnaire entitled “Jefferson Scale of attitude assessment of doctors-nurses collaboration” was used for the investigation of the interdisciplinary collaboration level, while Wong Law Emotional Intelligence Scale was used for measuring emotional intelligence.
Results: The mean score for the attitudes towards collaboration was found to be m=48,10 (SD=4,35). On the factors «Shared education teamwork» mean score was found m=23,36 (SD=2,72), «Caring versus curing» m=9,61 (SD=1,27). «Nurses autonomy» m= 10,33 µ???de? (SD=1,36), «Physicians dominance» m= 4,72 (SD=1,35). Mean score of WLEIS was found to be m=5,53 (SD=0,71) Higher emotional intelligence of OR nurses was correlated with more positive attitudes towards the collaboration of nurses in the "Shared education teamwork" dimension r=0,44 p<0,001 and with the more negative "Physicians dominance" dimension r=-0,45 p<0,001. Workplace conflicts usually arise among nurses and their colleagues, while avoidance is mostly selected in case of conflict. Workplace conflicts are mainly attributed to the nurses’ workload.
Conclusions: Positive attitude towards communication and higher emotional intelligence are considered the most effective ways to face workplace conflicts.
Co-Authors: Maria Malliarou, Konstantinia Karathanasi, P Sarafis, Eleni Lahana