In February 2017, MSK utilized NDNQI to survey RN’s with a focus on why they chose to work at MSK, what keeps them engaged, and what makes MSK unique. Results yielded from the 2017 survey showed an overall decrease in employee satisfaction within the main OR. The department was tasked with coming up with ideas to improve areas identified as needing improvement; #1 Team Building, #2 Recognition. The team consisted of nursing leadership and front-line staff who are members of the Recruitment, Retention and Recognition committee.
Preparation & Plan
#1 Team Building - Multiple brainstorming sessions were held and as a result, several ideas and suggestions were received. To help build team unity, a sale of matching jackets was organized for the PeriOp OR staff.
#2 Recognition - Another idea was to have a “OR Recognition Day”. The celebration would include: nursing staff, surgical techs, unit coordinators and surgical support staff. This day would provide an opportunity for OR staff to be recognized for their accomplishments.
#1 Team Building – The initial order of 67 matching jackets included personalization, MSK and department logo. Due to the overwhelming response, a second order was placed, and was asked to be extended to other departments in the institution leading to a subsequent order of 118 jackets.
#2 Recognition - OR Recognition Day became a celebration that included a potluck luncheon, team building exercises and a ceremony in which CNOR certified RN’s, BSN and MSN graduates and graduates from the Periop 101® program were recognized. It also included a pinning ceremony for preceptors. It was held in June on the day of the MSK fellow’s graduation in which the OR closes at Noon in support of the attending MD’s being able to attend. This worked in our favor allowing for maximum participation from the staff.
With the NDNQI survey administered every few years, we decided to use our own survey to assess if the staff found the OR Recognition Day to be effective. Questions included: If the staff felt the day made them feel recognized?; Did they feel the event increased morale?; and Would they want this to be and annual celebration? A comments section was also included.
Overall, 90% of the survey’s showed that employees felt better recognized and there was an increase in overall team morale. It was also unanimously reported that this should become an annual tradition. The NDNQI survey will be implemented next year for an update on the metrics has since been celebrated again in 2018 and 2019.
As evidence has proven, praise and recognition are closely tied to increased job satisfaction, a positive work environment and organizational commitment. For this reason, OR Recognition Day has become an annual event and next steps identified include redesigning of the OR lounge/cafeteria.
Co-Authors: Kristen Crookes BSN, RN, CNOR, Laura A. Layton BSN, RN, CNOR