Diversity, Equity, and Inclusion in Action: Creating Customer Journeys to Generate Equitable Communities—How to Use Asset Framing to Design Experiences for Social Impact

Saturday, January 25, 2020

3:00 PM – 4:00 PM

Location: Pennsylvania Convention Center

Librarians have an opportunity to model best practices in equitable customer experience with every touchpoint. Defining communities in general terms such as “at risk” often perpetuates systematic racism and biases that we are working to break down. A vanguard of leaders is reframing the language and approach, by defining people by their aspirations and contributions before noting their challenges. This approach, called “Asset Framing” makes it much clearer to understand the systemic causes behind their struggles. In this workshop, participants create customer journeys using the Asset Framing “Framework” to learn how to apply these principles in their daily work.

Speaker(s)

Margaret Sullivan

Principal
Margaret Sullivan Studio

Disclosure: Disclosure information not submitted.
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Ellen Ryan

Senior Director, Strategy & Planning
The Fairmount Park Conservancy

Disclosure: Disclosure information not submitted.
RB

Rudy Blanco

Director of Entrepreneurship and Gaming
DreamYard

Disclosure: Disclosure information not submitted.