Building Better Discovery: Using Data to Optimize the User Experience with Mediated Search Results
How do you serve the sophisticated searcher and the novice and make a search interface that serves everyone? How do you help searchers who don’t know what choices to make? Users want a simple one-box search interface but library discovery often requires choices to be made through filters and limiters that are not intuitive. This poster will explore attempts to mediate user discovery through a custom search box and bento style search results seeking to design an interface that works for everyone. We will present data collected from 90,000+ searches conducted over several months and explore how iterative discovery interface changes impacted user behavior and the selection of search results.