Five-Star has been in existence for over ten years, however it’s an ever-moving target, and even more so since COVID-19. Changes in the measures, cut points and data have become common place and 2020 is no different. Overall, nursing home providers often lack enthusiasm around the rating system, unless of course you’re a 4 or 5 star! Five-Star is undeniably a driving force in our industry. COVID-19 has changed the rules, but not the far reaching implications of this rating system. This interactive session will provide deep insights into Five-Star that is appropriate for both “newbies” and experts. Strategies on how to improve your Five-Star ratings in the time of COVID-19 will be presented in an “easy to operationalize” manner.
Review of CMS’ Five-Star ratings and how each domain score feeds into an overall score.
Create Five-Star strategies to improve ratings with respect to changes resulting from COVID-19.
List ways to proactively employ improved five-star data for external relationship management.