Behavioral Health

BH - Supporting Your Workforce to Prevent and Mitigate Abuse and Neglect

Thursday, October 22, 2020

11:00 AM – 11:45 AM

Speaker(s)

Tovah M. Kasdin, J.D.

Attorney
Charles E. Smith Life Communities

Disclosure: Disclosure information not submitted.
Susan Boettger, RN, MBA, CALA, CPASRM, CM/DN, CDP, CADDCT, QCP, IPCO, PAC-CSE

Director of Quality Assurance and Compliance
Charles E. Smith Life Communities

Disclosure: Disclosure information not submitted.

Effective abuse/neglect prevention and mitigation requires empowering, engaging, and supporting staff across the organization. This session will focus on core staff competencies for effective prevention and mitigation, including conflict management, de-escalation techniques, culturally competent care, and trauma-informed approaches. Session will provide tools and tips to help supervisors and empower frontline staff to develop a culture of safety that supports staff safety and effective communication, manages burnout and staff satisfaction, and promotes a multidisciplinary and holistic approach rooted in reliable, person-centered care. TBD: May include case studies or scenarios to promote understanding and competency development.

Learning Objectives:

Discuss approaches and techniques to support a health workforce prepared to manage the complex challenges related to abuse and neglect.
Identify employees at risk for burnout or unsafe behaviors and strategies to manage and build resiliency.
Articulate how culturally competent and trauma-informed approaches among staff and between staff and residents support your organization’s efforts to prevent and mitigate abuse and neglect.