QI - You Are Not Alone in the Quality Initiative World

How do skilled nursing, assisted living and memory care facilities stay on top of all the updated Quality Initiatives that are being measured? In the day-to-day workflow of a facility, it is sometimes difficult to keep focusing on quality statistics, reports, measurements and goals. But you are not alone. Providers who work collaboratively with Associations, hospitals, ancillary partners, and other consulting parties, can work through quality initiatives as part of their day-to-day routines. How do we reduce turnover through staff stability and workforce satisfaction? What are our customer and family experiences and how do they rate us? Have we determined the root cause of our hospital readmission outcomes? And with all this, we still need to keep our focus on safely reducing off-label use of antipsychotics. In this session, we will discuss how working collaboratively with those in your community will help you attain your quality desired results, move towards quality outcome awards, and find ways to engage your staff, residents and families in positive customer satisfaction. Learn what it took for a facility achieved the Gold quality award through Quality Improvement processes and determine what areas you may be able to use through your own processes.