General Counsel, Chief Litigation-Risk Officer Signature Healthcare
Disclosure: Disclosure information not submitted.
Your facility has a killer marketing plan, and good customer satisfaction scores. Attracting residents to your facility is easy! But what happens after the customers come? Customer and family dissatisfaction with a facility experience -- even a non-care experience -- quickly drives customers to call lawyers, state, the media (and post negative social media), and other government agencies -- and sometimes even all of them at once! Learn how positive customer experience should drive your business and naturally mitigate risk.
Discuss how COVID-19 suddenly changed the customer's experience and your facility's risk.
Apply best practice tips on customer experience during COVID-19 as derived from real life experiences.
Discuss planning for the future of your customer's experience, under COVID-19 circumstances and the potential re-opening of facilities.