General Counsel, Chief Litigation-Risk Officer Signature Healthcare
I do not have any relevant financial / non-financial relationships with any proprietary interests.
Your facility has a killer marketing plan, and good customer satisfaction scores. Attracting residents to your facility is easy! But what happens after the customers come? Customer and family dissatisfaction with a facility experience -- even a non-care experience -- quickly drives customers to call lawyers, state, the media (and post negative social media), and other government agencies -- and sometimes even all of them at once! Learn how positive customer experience should drive your business and naturally mitigate risk.
Understand how COVID-19 suddenly changed the customer's experience and your facility's risk.
Demonstrate and apply, from real life experiences, best practice tips on customer experience during COVID-19.
Planning for the future of your customer's experience, under COVID-19 circumstances and the potential re-opening of facilities.