Inadequate funding, labor shortage, poor public perception, increasing regulation, Inability to access necessary supplies and a global pandemic. Why does it feel like it is really the World Vs. Long Term Care? Spend time with us reviewing the largest syndicated health care study in the country, revealing consumers perceptions of our industry pre and post COVID-19. Dive into resident/family feedback during the crisis and best practices. And finally, how COVID-19 changes how we interact and create experiences for our customers. From before they enter your door, through a low touch transition and all throughout their stay.
Describe pre and post COVID-19 perceptions of Long-Term Care – based on the largest healthcare research study in the country to reveal insights and gain understanding on how to stay competitive in a new “normal” world.
Discuss how to drive consumers to you, moving from understanding the consumer to using that information to transition them to your facility.
Articulate best practices of customer experience during and after COVID.