System Administrator and Functional Consultant
Tennessee Valley Authority
Mary Anne Kristan is a Microsoft Partner and Dynamics CRM professional under contract at Tennessee Valley Authority (TVA). Mary Anne is a marketing, operations and IT professional with more than 20 years of experience in telecommunications, financial services, engineering, manufacturing and call center settings. She is a respected leader and consistently achieves high employee and customer satisfaction rankings, improvements to the bottom line and turnaround of underperforming operations.
As a specialist in Dynamics CRM, she designs, implements and deploys CRM solutions of all sizes, and is the primary interface between business owners and programmers for architecture, requirements, training and support services. Currently at TVA she is supporting Dynamics CRM on-premise versions in 2011, 2013, 2016 while working to bring the enterprise to the Cloud with Dynamics 365. Previously as a Commercial Business Process Analyst for Cytec Industries, Mary Anne developed, managed and supported Microsoft Dynamics CRM 4.0 solution globally to all end-users in North America, Europe and Asia. She trained teams on the application platform as well as business processes, where she designed and documented new processes, as well as created on-line training curriculum.
Mary Anne is a respected builder and leader of customer-focused teams. She instills a shared, enthusiastic commitment to customer service as a key driver of company goal attainment. Mary Anne leads by example and ensures the execution of all processes and policies. She currently is owner of Six Inch Fish, LLC, specializing in Dynamics CRM/365 for small and medium enterprises.
Wednesday, October 16
4:30 PM – 5:30 PM