Administration

D365CE/CRM

Secondary Track: Leadership & Professional Development

ADM07 - Setting Your Administrators up for Success – Empower to ask Why

D365UG/CRMUG Presenter(s)

• 

  Monica Stehr

  Product Owner
  Ascensus

As CRM Administrators work with the business subject matter experts (SME) they will inevitably begin getting requests that appear to be designed for them or are delivered piece meal. Don’t get caught in this trap…empower the admin to ask why and dig into the request. This session will cover top tips and lessons learned from not asking “why”. Empowering to ask why will be followed with Q&A opportunities.

Learning Objectives:

• Upon completion, participants will understand the importance of asking "Why".
• Upon completion, participants will gain tips to gain understanding of requests.
• Upon completion, participants will undestand the consequence of not asking why.