Leadership & Professional Development

D365CE/CRM

Secondary Track: User Adoption 

LPD08 - Customer Success Panel SMB

D365UG/CRMUG Presenter(s)

• 

  Rick McCutcheon, Dynamics 365 CE MVP

  Dynamics 365 Solutions MVP
  Full Contact Selling
• 

  Diane Taylor

  Manager Implementation & Adoption
  Synergy Credit Union
• 

  Ken Kelly

  President
  Kelly Roofing

Panel discussion with D365 CE Customers. Looking at the following areas. Project Planning Design Build Implementation Training User Adoption

Learning Objectives:

• Help their organization plan a successful deployment of Dynamics 365
• Avoid the pitfalls of user adoption
• Ensure the lasting success of a user feedback loop for continous improvement