LPD03 - Tips to Managing a Successful Agile CRM Program - Presented by a Client Team (Ascensus)

Thursday, October 17

4:15 PM - 5:15 PM

Location: Sanibel 2 & 3

Type: User/Member Showcase

Level: ANY

D365UG/CRMUG Presenter(s)

Dan Madden

Program Manager
Ascensus

D365UG/CRMUG Panelist(s)

Kylie Kiser, MVP, CSM, CSPO, MCSA

Product Owner, CRM
Ascensus
Monica Stehr

Product Owner
Ascensus
PB

Peter Bretz, CSM

Scrum Master
Ascensus
KJ

Kaleb Johnson
JR

Jonathan Randall
JS

Jarrett Swanson
FP

Frank Perish
JG

James Giura

CRM Product Administrator
Ascensus
AG

Amanda Germann

This can't miss User Showcase will cover top tips and lessons learned from the CRM team at Ascensus. The speaking panel will consist of ten team members representing a variety of roles (Program Manager, Product Owners, Business Analyst, Scrum Master, Software Engineers and Quality Assurance Analysts). A CRM program overview will be provided followed with Q&A opportunities.

Learning Objectives:

Gain knowledge around institutionalizing Agile CRM development within your team
Establish the framework to deliver CRM value faster by leveraging Agile development concepts
Uncover areas of improvement, challenges, successes, and best practices from a CRM team leveraging Agile development in a scrum framework