Supply Chain

D365 F&O and AX

SC03 - Supercharge Your Processes Using Case Management

D365UG/AXUG Presenter(s)

• 

  Oleksiy Khoroshylov, MBA

  Solution Architect
  Western Computer

We will drill down into case management and discuss common scenarios for surfacing accountability and visibility of key business processes.  We will also cover how alerts can be used to provide proactive reminders on status of key tasks.

Learning Objectives:

• create case processes create case categories associate case process to case category create new case using existing category view activities assciated with case and complete them
• know how to create case and activities know how to view and complete case activities create associations for existing case activities
• Create and maintain alerts for created activities