Leadership & Professional Development
Secondary Track: Customer Service
A visionary look into the future of work, and a practical guide for getting there.
In this informative session, best-selling author Geoff Ables shares what people-centric looks like, with case studies highlighting how big data, analytics, processes, collaboration, and culture have to align. Transformation is possible, but technology alone is not the solution. Learn what differentiates companies that succeed with transforming customer and employee engagement, from those who never get past the struggle.
You’ll leave inspired, informed and full of ideas that will drive change - even transformation - in your organization.
"Profit is the pulse of a company. People are the heart."